Condiții de cumpărare

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Condiții de cumpărare
Termeni și condiții

GENERAL TERMS AND CONDITIONS (GTC)

https://www.doghouse.com

effective as of: 29-10-2020

Table of Contents

Preamble

Welcome to our website! Thank you for your interested and we appreciate your trust in your purchase!

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the process of purchase, or if you would like to discuss specific needs with us, please contact our staff at the contact details provided.

Legal information: data of the Provider (Seller, Company)

Name: Szabó Gábor ind. entrepreneur

Headquarters: 2600 Vác, Nógrádi u. 38.

Address: 2600 Vác, Nógrádi u. 38.

Registering authority: Notary of the Local Government of Vác

Company registration number: 4047506

VAT number: 50719514-2-33

Representative: Szabó Gábor

Phone number: 06309429691

Website: https://www.sinbdoghouse.com

Bank account number: 120260010141844800100007

Hosting service provider

Name: UNAS Online Kft.

Headquarters: 9400 Sopron, Kőszegi út 14.

Contact details: unas@unas.hu

Terms

Parties: Seller and Buyer together

Consumer: a natural person acting outside his/her trade, profession or business

Consumer contract: a contract one of the parties of which is considered a consumer

Website: this website, used to conclude the contract

Contract: a Purchase Agreement between Seller and Buyer using the Website and electronic correspondence

Means of communication between remote parties: a tool that makes it possible to make a declaration of intent for remote parties for concluding a contract. Such tools include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephone, fax and means of providing access to the Internet

Contract between remote parties: a consumer contract that is concluded in a distance sale system created for providing a product or a service without the simultaneous physical presence of the contracting parties, using a device that helps remote communication

Product: a marketable movable property displayed on the Website for purchase that is an object of the Contract 

Company: a person acting inside his/her trade, profession or business

You: the person who concludes the contract making an offer through the Website

Warranty: For contracts concluded between the consumer and the company (hereinafter: consumer contract), according to the Civil Code,

  1. a) warranty for the fulfilment of the contract voluntarily undertaken by the company for the proper fulfilment of the contract in addition to, or in the absence of, its legal obligation,
  2. b) mandatory warranty based on regulations

Relevant legislation

The Contract is governed by the provisions of Hungarian law and, in particular, by the legal provisions:

Act CLV of 1997 on consumer protection

Act CVIII of 2001 on certain issues of electronic commerce services and information society services

Act V of 2013 on the Civil Code

Government Decree No. 151/2003. (IX.22.) on the statutory guarantee for certain durables

Government Decree No. 45/2014. (II.26.) on the specific rules of contracts between consumers and business parties

19/2014. (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business

Act LXXVI. of 1999 on copyright

Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information

Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market, Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394, and Directive 2009/22/EC of the directive's amendments

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Scope and acceptance of the GTC

The content of the contract between us - in addition to the provisions of relevant binding legislation - is defined in these General Terms and Conditions (hereinafter referred to as GTC). Accordingly, these GTC contain the rights and obligations of you and us, the conditions of concluding the contract, the deadlines for performance, the conditions of payment and delivery, the rules of liability and the conditions for exercising the right of withdrawal.

The technical information required for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.

You are obliged to get to know the contents of this GTC before finalizing your order. 

Language and form of the contract

The language of the contracts covered by these GTC is Hungarian.

Contracts falling within the scope of this GTC are not considered to be written contracts and shall not be registered by the Seller.

E-invoicing

Our company uses electronic invoices as regulated by paragraph 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoices.

Prices

Prices are in HUF and include 27% VAT. Prices are for information purposes only. It cannot be ruled out that the Seller may change the prices for business policy reasons. Price changes do not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order has been received for the product, but the parties have not yet concluded a contract, the Seller shall act according to the chapter entitled “Procedure in case of incorrect price price” of these GTC.

Complaint management and enforcement of rights

The consumer may submit consumer complaints regarding the product or the activity of the Seller at the following contacts:

The consumer may communicate his complaint to the company, either orally or in writing, relating to the conduct, conduct or omission of the company or a person acting for or for the benefit of the company in connection with the distribution or sale of the goods to the consumer.

Oral complaints must be immediately investigated and, if necessary, solved by the company. In case the consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the company shall immediately fill out a report about the complaint and its position, and provide a copy to the consumer on the spot in the event of an oral complaint. In the case of a complaint made on the phone or via an electronic communications service (similarly to the regulations regarding complaints communicated in writing), the report must be sent along with a proper response within 30 days. In other cases the company must act according to regulations on written complaints as follows Written complaints must be answered in writing within thirty days of receipt by the company, unless otherwise defined in a directly applicable act of the European Union. A shorter deadline can be determined by a regulation, a longer deadline can be set by law. When rejecting the complaint, the company must provide an explanation. A complaint made on the phone or via an electronic communications service shall be assigned a unique identification number.

The report of the complaint must contain the following:
  1. name and address of the a consumer,
  2. location, date and method of making the complaint,
  3. a detailed description of the consumer's complaint, a record of the documents and evidence provided by the consumer,
  4. a statement by the company regarding the consumer's complaint, if an immediate investigation of the complaint is possible,
  5. the signature of the person making the report and - except for complaints made orally via telephone or other electronic communication services - the signature of the consumer,
  6. date and location of drawing up the report,
  7. in the case of complaints made orally via telephone or other electronic communication services, the identification number of the complaint.
The company must keep a record of the complaint and a copy of the response for five years and present it to the authorities upon request.

In case of complaint rejection, the company shall inform the consumer in writing of the latter’s options as to which authority or conciliation board the consumer may choose to contact, to request their proceedings. The notification must also include the registered headquarters and contact details – including its phone number, web and mailing address – of the competent authority or conciliation board, in accordance with the consumer’s permanent address or temporary residence. The information must also specify whether the company will resort to the procedure of the conciliation board in order to settle the consumer dispute.

If a consumer dispute between the Seller and the consumer is not settled during the negotiations, the following enforcement options are available for the consumer:

Consumer protection procedure. If the consumer discovers a breach of his/her consumer rights, he/she has the right to complain to the consumer protection authority in his/her place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. The first instance authorities are the capital and county government offices competent in the consumer's place of residence, the list can be found here: http://www.kormanyhivatal.hu/

Legal proceedings. The customer is entitled to a court action to enforce a consumer claim in a civil proceeding in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Please be advised that you may file a consumer complaint against us. In case your consumer complaint is rejected, you also have the right to apply to the Conciliation Board competent in your place of residence or domicile: the initiation of the conciliation board’s procedure is subject to the consumer’s direct attempt to resolve the dispute with the company concerned. At the request of the consumer, the procedure shall be replaced by the conciliation board indicated in the consumer’s request instead of the competent board.

The Company shall be subject to the duty of cooperation in conciliation proceedings.

This includes the obligation for companies to send a response to the invitation of the conciliation body and the obligation to appear before the conciliation body (”ensuring the presence of the person authorized to enter into a hearing”.)

In case the company headquarters or premises is not registered in the county in which the chamber operating the territorially competent conciliation board is located, the company’s obligation to cooperate shall include offering the possibility of a written settlement in accordance with the consumer’s requirements.

In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in the event of infringing conduct by companies as a result of a change in legislation, and there is no possibility of waiving fines. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has also been amended, so that the imposition of fines will not be waived in the case of small and medium-sized enterprises either.

For small and medium-sized enterprises, the fine may range from HUF 15,000 to HUF 500,000, while for non-small and medium-sized enterprises subject to the Accounting Act with annual net sales exceeding HUF 100 million, the fine may range from HUF 15,000 up to 5% of the annual net sales of the enterprise, with a maximum fine of HUF 500 million. By imposing a mandatory fine, the legislator seeks to emphasize the obligation of cooperation with conciliation bodies and to ensure the active involvement of businesses in the conciliation proceedings.


The conciliation body is competent for the out-of-court settlement of consumer disputes. It is the task of the conciliation board to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes, if unsuccessful, it will decide on the matter in order to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. At the request of the consumer or the company, the conciliation board shall provide advice on the consumer's rights and obligations.

The proceedings of the conciliation board commence at the request of the consumer. The application must be submitted to the chairman of the conciliation board: written request in the form of a letter, telegram, telegraph or fax, or any other means that enables the permanent storage of the data addressed to the recipient, and the visualization of the stored data in an unchanged format and content.

The application must contain

  1. the consumer’s name, place of residence or place of stay,
  2. the name, registered headquarters or premises of the company involved in the consumer dispute,
  3. board requested by the consumer instead of the competent conciliation board,
  4. a brief description of the consumer's position, the facts and evidence supporting it,
  5. a declaration of the consumer stating that he/she has tried to settle the dispute directly with the company,
  6. a declaration of the consumer that he/she has not requested the procedure of another reconciliation board, there was no mediation procedure initiated, and an application for a legal procedure or an order for payment was not sent,
  7. the motion for the board's decision,
  8. the consumer’s signature.

The request must be accompanied by the document whose content the consumer offers as proof or a copy (excerpt) thereof, particularly the written statement of the enterprise rejecting the complaint, or – failing this – any other written evidence available to the consumer attesting to the required attempt to settle the dispute.

If the consumer acts by means of a proxy, the power of attorney must also be attached to the request.

More information on the conciliation boards is available at: http://www.bekeltetes.hu

More information on the territorially competent conciliation boards is available at:
https://bekeltetes.hu/index.php?id=testuletek

The contact details of the territorially competent Conciliation Boards:

Online platform for the settlement of disputes

The European Commission has set up a website to which consumers can sign up so they can settle their e-commerce-related disputes by completing a request form, thereby avoiding legal proceedings. Thus, consumers can enforce their rights without, for example, being prevented by distance.

If you want to make a complaint about a product or service you bought online and don’t necessarily want to go to court, you can use the online dispute resolution platform.

On the website, you and the trader against who you have complained about can jointly select the dispute resolution body you wish to task with managing the complaint.

The online platform for the settlement of disputes is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Act LXXVI. of 1999 on copyright In accordance with paragraph (1) of section 1 of Act LXXVI of 1999 on Copyright, the website is to be considered as copyright material, and all parts thereof is protected under copyright law. In accordance with Paragraph (1) of Section 16 of Act LXXVI of 1999 on Copyright, the unauthorized use of graphics and software solutions, computer programs, or any application that modifies the website or any part of it is prohibited. Retrieval of any material from the website and its database, even with the written permission of the rightholder, requires the reference to the  website and the source. Rightholder: Szabó Gábor ind. entrepreneur

Partial invalidity, code of conduct

If any point of the GTC is incomplete or invalid, all other clauses thereof remain in force, and in lieu of the void or incorrect part, the provisions of the applicable legislation shall apply.

The Seller does not have a code of conduct pursuant to the act on the prohibition of unfair commercial practices against the consumers.

Operation of digital data content, technical safety measures

The availability of the servers providing the data appearing on the website is over 99.9% on an annual basis. The entire data content is saved regularly, enabling the restoration of the original data content in case of malfunctions. Sensitive data are stored using sufficiently powerful encoding aided by hardware support in processors.

Information about the important features of products

The descriptions of the individual products serve to inform visitors of the important features of the products available on the website. 

Correction of errors of data entry – Responsibility for the authenticity of the data provided

Before completing an order, you always have the opportunity to modify the data you entered (clicking your browser’s back button will take you to the previous page, allowing you to correct data already entered after you have proceeded to the next page). Please note that you are responsible for the correctness of the data you enter, since the invoicing and shipping of the product will take place on the basis of the data you provide. Please note that an erroneously entered email address or the exhaustion of the storage capacity of your mailbox may result in failure of the delivery of an order confirmation, and prevent the contract from being concluded.

Procedure in case of incorrect price

Incorrectly indicated prices are evidently:

  • price of HUF 0,
  • discount price, where the discount is incorrectly indicated (e.g....: HUF 500 for a HUF 1,000 product with a 20% discount).

In the event of an incorrect price being indicated, the Seller shall offer the option of purchasing the product at fair price, this information may be used by the Buyer to decide whether to order the product at fair price or to cancel the order without adverse consequences.

Use of the website

The website showcases products online and provides the Users with the opportunity to purchase online. You can browse the website with User menu options. The products are categorized. All products on discount can be found in the Sale menu option. Each product has a separate start and expiration date for the discount, or an indication of the initial date and until stocks are exhausted.

The More for Cheaper menu item contains products that can be bought on a discount if purchased in larger quantity.

The New products menu shows products that have recently appeared on the website. The list of products in the category can be viewed by clicking on the name of the category. If there are more products in the category than what can fit on one page, you can go to the next page by clicking the numbers above and below the list of products. The detailed product page from the product list can be accessed by clicking on the name of the product, here you find the product characteristics and prices.

It is possible to search for a product by keyword on the website. Search results for products that match your search criteria will appear in a list.

The selected product can be placed in the cart with the shopping cart button, the required number of items can be set beside the button. The User can check the contents of the cart using the Cart menu item. Here you can change the quantity of the item you placed in the cart, or you can delete the item. By clicking the Empty Cart button you can delete all items from the cart.

The User can continue shopping by clicking the Order button. As a second step you have the opportunity to sign in, register, or to shop without registration. In the case of registration and an unregistered purchase, the following information must be provided by the User: e-mail address, name, phone number, billing address and, if different, the delivery address. For registration, a password is also required. The User is notified of a successful registration in E-mail and on the website. The User may request the deletion of his/her registration by e-mail from the Service Provider, in which case he/she must re-register for a new purchase.

The User is responsible for keeping the access data secret. The User is responsible for updating his/her data, and he/she must let the Service Provider know if he/she has come to know that a third party used his/her data. If you have forgotten your password, you can request a new password to your registered email address. If the User has previously registered on the website, the purchase can be continued by entering the email address and password.

As the next step, the User must select a suitable payment and delivery method. The User can check all provided data, the items to be purchased and their quantity on a summary page. Incorrectly entered data can be corrected with the pencil icon.

If you consider that everything is correct, you can finalize your order by clicking the Place Order button. You receive a confirmation of this in e-mail and on the website. If you discover incorrect data after the order is recorded (e.g. in the confirmation e-mail), you must immediately notify the Service Provider, but not later than within 24 hours. Regardless of the intent to place an order, the User may log in using the Customer Login window or the Login menu item. After logging in, you will see a Edit Data menu where you can change your registration details and track your order details and status.

Finalizing the order (making an offer)

When you have ascertained that the content of your shopping cart matches the products you wish to order, and that your data appear correctly, you can complete your order by clicking on the “Order” button. The information provided on this website does not constitute an offer for the conclusion of a contract by the Seller. In case of orders covered by these GTC it is you that shall be considered to be the offeror. 

By clicking on the “Order”  button, you expressly acknowledge that your offer is deemed to have been made, and – as long as the Seller confirms the offer in compliance with the present GTC – your declaration shall entail a payment obligation. Your offer shall remain binding for a period of 48 hours. If the Seller fails to confirm your offer within 48 hours in compliance with the terms of the contract, you will no longer be bound by your offer.

Order processing and conclusion of contract

You are free to submit your order at any time. The Seller shall confirm your offer on the first working day following the submission of your offer at the latest.  The contract is concluded, when the confirmation email sent by the Seller becomes accessible in your electronic mail system.

Payment methods

Bank transfer

You can also pay the price of the products by bank transfer.

Debit card payment

In our webshop you can pay quickly and securely with a debit card.

Payment upon delivery

If you wish to pay the amount due for your order on delivery, choose the “Payment upon delivery” option.

Cash-on-delivery

You can pay for the price of the product and the delivery fee in cash upon delivery.

PayPal

PayPal is a safe and easy
payment with customers in more than 200 countries.

PayPal has many advantages, that make shopping easier, faster, while your financial information are kept safe:

  • One e-mail, one password. That's all you need to pay or transfer money through PayPal. You debit card can stay in your wallet.
  • For payment, you don’t have to have money on your PayPal account. One debit card associated with your PayPal account, once, at the beginning.
  • PayPal is a popular payment method in the world, the collateral for safe transactions, allowing you to pay for your products online in 26 different currencies.
  • Join PayPal and pay easily in the webshop!

Simple debit card payment (OTP Group)

Simple Online Payment System has been developed and is operated by OTP Mobil Kft. OTP Mobil Kft. is a member of OTP Group.

In case of online purchases, consumers can select the simple and secure payment with Simple. They can do this on the Simple platform.

The payment process is similar to the services offered by banks. During the process, the service provider constantly monitors Simple transactions to guarantee the security of the user/ card owner, helping to prevent unexpected events. 

THE STEPS OF THE TRANSACTION? 

  1. By clicking on the “Payment” button, you are redirected to the Simple payment site, where you can start the transaction by entering your bank card details.
  2. After providing your card details, please, verify the accuracy of the data.
  3. The transaction is started in the banking systems.
  4. You will receive an e-mail notification about payment results, and the Simple system redirects you to the webshop.
For more information, please visit: https://www.simple.hu/Fooldal

Acceptance methods, delivery costs

GLS courier service

The products are delivered by GLS courier service.

For more information, please visit: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

You will not be charged any fees.

Personal pick-up

You will not be charged any fees.

Performance deadline

The general deadline of performance for orders is 30 days.  from the confirmation of the order.

Reservation of rights, retention of title

If you have previously ordered a product, which you did not pick up during delivery (not including cases when you exercised your right of withdrawal), or the Product is returned to the seller with the “addressee did not collect product” label, the Seller shall make the fulfilment of the order subject to a prior payment of the product price and the delivery costs.

The Seller can refuse to hand the product over until they can confirm that the price of the product has arrived through electronic payment (including when a product was paid by bank transfer and the Buyer transfers the price in his/her own currency, and the Seller does not receive the entire purchase price and delivery costs due to conversion and bank fees). If the price of the product is not paid entirely, the Seller can request the Buyer to pay the remaining amount.


Sales to foreign countries

The Seller does not distinguish between buyers from Hungary and other European Union member states regarding the use of the website. Unless otherwise provided in these GTC, the Seller shall ensure delivery / receipt of the ordered products within Hungary.

The provisions of these GTC shall also apply to purchases made from outside Hungary, with the caveat that based on the provisions of the relevant decree, within the meaning of this clause, buyer means a consumer who is a citizen of or has a residence in one of the member states, or a company having a place of establishment in one of the member states, and purchases goods or services inside the European Union solely as an end user, or acts with such intention. A consumer means a natural person acting with a purpose outside of the scope of his/her commercial, industrial, manufacturing craft or professional activities.

The language of communication and shopping is Hungarian. The Seller shall not be obliged to communicate with the Buyer in the language of his/her member state.

The Seller shall not be obliged to meet such non-contractual requirements set for the specific Product by the national law of the Buyer’s member state as labelling or sector-specific requirements, and shall not be obliged to inform the Buyer of those requirements.

Unless otherwise provided by the Seller, Hungarian VAT shall be applied to all Products.

In accordance with these GTC, the Buyer can exercise his/her rights of enforcement.

If electronic payment is used, payment will be made in the currency specified by the Seller.

The Seller can refuse to hand the product over until they can confirm that the price of the product and delivery has arrived through electronic payment (including the case when a product (and delivery) was paid by bank transfer and the Buyer transfers the price in his/her own currency, and the Seller does not receive the entire purchase price due to conversion and bank fees). If the price of the product is not paid entirely, the Seller can request the Buyer to pay the remaining amount.

The Seller provides the same delivery options for non-Hungarian customers as for Hungarian costumers.

If the Buyer can request the delivery of the Product to the territory of Hungary or to the territory of any other member state of the European Union in accordance with the GTC, this may be requested by the non-Hungarian buyer in any of the delivery methods specified in the GTC.

Non-Hungarian buyers can select the option to personally pick up the product at the Seller’s location, if approved by the GTC.

Otherwise, the Buyer may request that the Product be shipped abroad at his/her own expense. Hungarian buyers are not entitled to select this option.

The Seller completes the delivery after the shipping fees have been paid If the Buyer does not pay the delivery costs by the previously agreed deadline, the Seller can withdraw from the contract and repay the paid purchase price to the Buyer.

Consumer information in accordance with Government Decree No. 45/2014. (II. 26.)

Table of Contents

Information about the consumer’s right of withdrawal

According to Article 3 of Paragraph 1 of Section 8:1 of the Civil Code, a consumer is a natural person acting in a capacity other than his/her profession, occupation or business; accordingly, legal persons may not exercise the right of withdrawal without justification!

According to Government Decree No. 45/2014. (II. 26.), the consumer has the right of withdrawal without justification. The consumer may exercise his/her right of withdrawal

a) in case of a contract for the sale of products within 14 days of the receipt of

aa) the product

ab) of the last product, in case of the purchase of more products, if the products are delivered at different times,

by the consumer or a third party assigned by the consumer, other than the carrier.

Information contained in this paragraph shall not affect the right of the consumer to exercise his/her right of withdrawal in the period between the date of contract conclusion and the date of product receipt.

If the consumer has made an offer for the conclusion of the contract, the consumer has the right to withdraw before the conclusion of the contract, whereby the binding nature of the offer and the conclusion of the contract is eliminated.

Declaration of withdrawal, exercising the right of withdrawal or cancellation

The consumer may exercise his/her right provided by Paragraph 20 of the Government Decree No. 45/2014 (II. 26.) through an unequivocal declaration or a declaration form available for download from the website.

Validity of the consumer’s right of withdrawal

The right of withdrawal shall be considered valid if the declaration is submitted by the consumer within the deadline. The deadline is 14 days.

The consumer must prove that he/she exercised the right of withdrawal in compliance with this provision.

The Seller shall to confirm the consumer’s declaration of withdrawal immediately upon its receipt by electronic means, provided that the costumer can exercise his/her right of withdrawal on the website of the seller as well.

The Seller’s obligations in case of the consumer’s withdrawal

The Seller’s refund obligation

If the consumer withdraws from the contract in accordance with section 22 of Government Decree No. 45/2014 (II. 26.), the Seller shall refund the total amount paid by the consumer, including the costs arising from the performance, such as the delivery costs, within 14 days of the receipt of the notice of withdrawal. Please note that this provision does not apply to additional costs incurred by selecting a mode of delivery other than the least costly, usual mode of delivery.

The Seller’s refund liability

In case of withdrawal or cancellation in accordance with section 22 of Government Decree No. 45/2014. (II. 26.), the Seller shall refund the amount due to the consumer, the payment method being the same as used by the consumer. With the Consumer's express consent, the Seller may use another payment method for the refund but shall not charge the Consumer any additional costs. The Seller shall not be liable for any delays arising from a bank account number or mailing address provided erroneously or inaccurately by the Consumer.

Additional costs

If the consumer chooses a mode of delivery other than the least costly, normal mode of delivery, the Seller shall not be liable to refund the arising additional costs. In such cases, our refund liability shall be limited to the indicated general delivery costs. 

Right of retention

The Seller may retain the amount due to be paid back to the consumer, until the consumer has returned the product, or has confirmed beyond any doubt that he/she has sent the product back; the earliest of the two dates shall be taken into account. Please note that we cannot accept any deliveries sent on a payment-on-delivery basis or with postage to be paid by the recipient. 

The consumer’s obligations in case of withdrawal or cancellation

Return of the product

If the consumer withdraws from the contract in accordance with section 22 of Government Decree No. 45/2014 (II. 26.), he/she shall be obliged to send back or hand over the product immediately, but no later than 14 days after the notice of the withdrawal to the Seller or the Seller’s proxy entitled to receive. Returns are considered as completed on time if the consumer dispatches the product before the expiration of the deadline.

Bearing the costs of returning the product

The consumer shall bear the direct costs associated with the return of the product. The product must be sent back to the Seller’s address. If the consumer terminates the contract concluded away from business premises or between remote participants for the provision of a service, he/she shall be obliged to pay to the company the charges commensurate with the costs of the services rendered until the notice of termination. The consumer’s proportionate amount shall be calculated on the basis of the full amount of the charges set out by the contract, including taxes. If the consumer proves that the determined amount is too high, the proportionate amount must be calculated on the basis of the market value of the services rendered until the termination of the contract. Please note that we cannot take over any products sent back on a payment-on-delivery basis or with postage to be paid by the recipient.

The consumer’s responsibility for diminished value

The consumer shall be liable for the decrease in value of the product resulting from a use other than that necessary to ascertain the nature, characteristics and functioning of the Product.

Exclusion of the right of withdrawal

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases mentioned under Paragraph 29 (1) of Government Decree No. 45/2014 (II.26.):

a) in case of service contracts, after the service has been performed in its entirety, if the company commenced the performance with the express, prior consent of the consumer, and the consumer acknowledged the loss of its cancellation rights after the service has been performed in its entirety;

b) in case of products or services whose price or fee is subject to fluctuations in the financial market on which the company has no influence and which can occur within the withdrawal period;

c) in case of such non-prefabricated products, which are manufactured upon the consumer’s instructions or express request, or products tailored specifically to the consumer’s needs;

d) in case of perishable or rapidly expiring products;

e) in case of products in hermetically sealed packaging, which cannot be returned after they have been unpacked for health or hygienic reasons;

f) f) in case of products that – by their nature – mix inseparably with other products after delivery;

g) in case of alcoholic beverages, whose actual value depends on market fluctuations outside of the company’s control, and whose price was determined by the parties when they were concluding the sales contract, if the performance of the contract takes place after the 30th day following the conclusion thereof;

h) in case of work contracts, when the company approaches the consumer upon the consumer’s express request for urgent repair or maintenance work;

i) in case of sales/purchase of audio or video recording or computer software in a sealed packaging, if the consumer has opened the product packaging after delivery;

j) in case of newspapers, magazines and periodicals, except for subscription contracts;

k) in case of contracts concluded during a public auction;

l) in case of accommodation contracts, except for residential ones, car rental contracts and contracts related to catering or leisure activities, if the parties have specified a performance closing day or deadline in the contract;

m) in case of digital data content supplied on intangible medium, if the company commenced the performance with the prior consent of the consumer, and the consumer – at the same time – also declared his/her acceptance of the loss of his/her right of withdrawal after the performance has been commenced.

Liability for material defects, product warranty, guarantee

This section is using the provisions of Annex 3 of Government Decree No. 45/2014 (II 26.) as authorized by Paragraph 9 (3) of Government Decree No. 45/2014 (II. 26.).

Liability for defects

In what cases can you exercise your right associated with the liability for defects?

In case of the Seller’s defective performance, you may enforce a claim for liability for defects against the Seller, in accordance with the provisions of the Civil Code.

What rights do you have on the basis of your claim for liability for defects?

On your own choice, you may make the following claims:

You may ask for repair or replacement, unless the option you choose is impossible to perform, or it would incur disproportionate additional costs for the Seller, compared to the fulfilment of a different claim. In case you did not or could not request repair or replacement, you may claim a proportionate discount of the fee, or make or arrange for the repair of the defect yourself, at the Seller’s cost, or – as a last resort – you can withdraw from the contract.

You may also switch from one right to another, in which case you shall bear the related costs, unless the move was justified or necessary by the Seller’s conduct.

What is the deadline for your claim for liability for material defects?

You shall inform the Seller of the defect immediately, but – at the latest – within two months of the discovery thereof.
If the subject of the contract concluded between the consumer and the company is a second-hand product, the parties may also agree on a shorter limitation period; even in this case, no limitation period shorter than one year may be set validly
If the subject of the contract concluded between the consumer and the company is a second-hand product, the parties may also agree on a shorter limitation period; even in this case, no limitation period shorter than one year may be set validly. 

Against whom can you make a claim related to the liability for defects?

You can you make a claim related to the liability for defects against the Seller.

What are the other conditions to enforce your liability claims?

Within six months of the performance, apart from the communication of the defect, there are no additional preconditions to the enforcement of your rights related to the liability for defects, as long as you prove that the product or service was supplied by the Seller. However, six months after the performance, you shall prove that the defect you discovered had already existed at the time of the performance.

In case of second-hand products, warranty and guarantee rights differ from the general rules by default. Defective performance exists in the case of second-hand products as well, but the circumstances under which the Buyer was supposed to expect certain malfunctions or defects must be taken into consideration. In the course of ageing, certain types of defects appear more and more frequently, and in consequence of these defects, it is impossible to presume that a second-hand product has the same quality as a newly purchased one. Accordingly, the Buyer may only enforce his/her warranty rights only for defects that are different from the ones arising from the used nature of the product, and which appeared independently from the latter types of defects. If the second-hand product is defective, and the Buyer, qualified as a Consumer, was informed it at the time of the purchase, the Service Provider does not have any liability for the known defect.

Product warranty

In what cases can you exercise your right associated with product warranty?

In case of a defect of movable items (products), you may enforce a claim related to the warranty for material defects or a product warranty claim, of your choice.

What rights do you have on the basis of your product warranty claim?

Your product warranty claim may only consist in your request for the repair or replacement of the defective product.

When is a product considered defective?

The product is defective if it does not meet the quality requirements in effect at the time of its release, or does not have the characteristics specified in the description provided by the manufacturer.

What is the deadline for enforcing your product warranty claim?

You can claim your product warranty within two years of the Product being marketed by the manufacturer. Upon expiry of that period, you shall lose your entitlement.

Against whom and under what other conditions can you claim your product warranty?

You can claim your product warranty only against the manufacturer or distributor of the movable thing. You shall prove the defect of the Product if you claim a product warranty.

In what cases is the manufacturer (distributor) exempt from product liability?

The manufacturer (distributor) shall be relieved of liability if able to prove that:

  • they manufactured or distributed the product outside of the scope of their business activity or
  • based on the current scientific and technical knowledge, the defect could not be discovered at the time of the product’s release or
  • the defect of the product arises from the application of a statute or mandatory specification imposed by an authority.

The manufacturer (distributor) has to prove only one of the above for exemption.

Please note that you may not enforce a claim related to the warranty for defects and a product warranty claim at the same time. In case of successful enforcement of your product warranty claim, you may still enforce your claim related to the liability for defects in relation to the product replaced or the part repaired against the manufacturer.

Guarantee

In what cases can you exercise your guarantee rights?

In case of defective performance, the Seller is liable to guarantee, according to Government Decree No. 151/2003 (IX. 22.)  on guarantees in the sale of durable consumer goods.

The regulation requires guarantee for certain durables (such as electric appliances, tools, machines) and their parts that cost over HUF 10,000.

What rights are you entitled to and within what time limit?

Government Decree No. 151/2003 (IX. 22.) on guarantees in the sale of durable consumer goods defines the cases of mandatory guarantee. For Products outside of this scope, the Seller does not provide a guarantee. A guarantee claim may be enforced within the guarantee period. If the guarantor does not meet its obligation upon the request of the person entitled to guarantee within the proper time period, the guarantee claim remains enforceable for three months after the deadline set in the request, even if the guarantee period has already expired. Failure to meet this deadline will result in loss of rights. Regulations on product liability must be applied correctly in guarantee claims. The guarantee period is one year. Failure to meet this deadline will result in loss of rights. The guarantee period starts on the day of delivery of the product to the consumer or, if commissioned by the company or its agent, on the day of commissioning. Please contact the manufacturer for any guarantee claims after one year!

How does guarantee relate to other liabilities?

Guarantee can be exercised alongside liabilities (product warranty and liability for defects), the main difference is that the burden of proof is more favourable for the consumer in the case of a guarantee.

According to Government Decree No. 151/2003, consumer goods with fixed installation, or heavier than 10 kg, or impossible to carry on means of public transportation as hand luggage must be repaired at the place of operation, with the exception of vehicles. If such repair may not be performed at the place of operation, the company – or in case of a requirement for repair directly enforced at the repair service - the repair service must ensure dismantling and installation, as well as the transportation from and to the premises.

The seller’s commitment during the period of the mandatory guarantee cannot include conditions for the consumer that are more disadvantageous than the rights provided by the rules of the mandatory guarantee. After this period (1 year), the conditions of voluntary guarantee may be freely determined, but – even in that case – the guarantee may not affect the consumer’s rights arising from the law, including the consumer’s rights based on liability for defects.

Claim for replacement within three working days

The entitlement to replacement within three working days also applies to sales via webshops. A claim for replacement within three working days may be enforced in case of durable goods covered by Government Decree No. 151/2003 (IX. 22.), which provides that if a customer enforces his/her right to replacement within 3 working days, the seller must consider that the product was already defective at the time of the sale, and must replace the product without further ado.

When is the Seller exempted from its Guarantee obligation?

The seller is exempt from the warranty obligation only in the case when he/she can prove that the defect occurred after the performance.

Please note that you may not enforce a claim related to the liability for defects and a product warranty claim at the same time in relation to the same defect. Nevertheless, you are entitled to the guarantee rights regardless of the warranty rights.

The deadline for exercising the warranty and guarantee rights described in these GTC starts on the day when the Buyer receives the product.

Current General Terms and Conditions (PDF)

Politica de confidentialitate

Privacy Policy

Adoption date: 29-10-2020

Table of Contents

Data Controller

Name: Szabó Gábor ind. entrepreneur 

Headquarters: 2600 Vác, Nógrádi u. 38.

Address, complaint handling: 2600 Vác, Nógrádi u. 38.

E-mail:

Phone number: 06309429691

Website: https://www.sinbdoghouse.com

Hosting service provider

Name: UNAS Online Kft.

Address: 9400 Sopron, Kőszegi út 14.

E-mail address: unas@unas.hu

Phone number:

Description of data processing performed during the operation of the website

Information about cookies

What is a cookie?
The Data Controller uses so-called cookies during visits to the website. A cookie is a package of alphanumerical information sent by our website to your browser  in order to save some settings, make the use of the website easier, and helps to collect some relevant information about our visitors for statistical purposes.

Some cookies do not contain personal information and are not suitable for identifying an individual user, but some contain a unique identifier - a secret, randomly generated series of numbers - that is stored by your device, thus ensuring your identification. The period of operation of each cookie is described in the relevant description of each cookie.

Legal background and legal basis of cookies:

The legal basis for data processing under Article 6 (1) (a) of the Decree is  your consent.

The main features of the cookies used by the website are:

Session cookies: These cookies store the visitor's location, browser language, payment currency, their lifetime is limited to maximum 2 hours or until the browser is closed.

Mature content cookies: These cookies are a confirmation of the age-restricted content and state that the person concerned is over 18 years of age. They expire when the browser is closed.

Referrer cookies: They record what outside website the visitor arrived to the website from. They expire when the browser is closed.

Last viewed product cookie: Records the products that the visitor last viewed. They expire in 60 days.

Last viewed category cookie: Records the last viewed category. They expire in 60 days.

Recommended products cookie: The "recommend to a friend" function records the list of products you want to recommend. They expire in 60 days.

Mobile version, design cookies: Detects the device used by the visitor and switches to full view on mobile. They expire in 365 days.

Cookie acceptance cookie: When you arrive at the site, you accept the statement about the storage of cookies in the warning window. They expire in 365 days.

Shopping cart cookie: Records the products placed in the shopping cart. They expire in 365 days.

Intelligent offer cookie: It records criteria for displaying smart offers (for example, did the visitor visit the site yet, does he/she have an order). They expire in 30 days.

Logout #2 cookie: It logs the user out after 90 days according to option #2. They expire in 90 days.

Backend ID cookie: It is the ID of the backend server for the website. They expire when the browser is closed.

Google Adwords cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, to customize the ads that appear in Google products, such as Google Search. For example, it uses such cookies to remember your recent searches, past interactions with individual advertisers’ ads or search results, and visits to advertiser websites. AdWords Conversion Tracking uses cookies. It tracks cookies on a user's computer to track sales and other conversions resulting from an ad when that person clicks on an ad. Here are some common ways to use cookies: selecting ads based on what's relevant to that user, improving campaign performance reports, and avoiding ads that the user has already viewed.

Google Analytics cookie: Google Analytics is Google’s analytics tool that helps website and application owners gain a more accurate picture of their visitors ’activities. The Service may use cookies to collect information and report statistics about the use of the Website without individually identifying visitors to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to reports based on site usage statistics, Google Analytics, along with some of the advertising cookies described, can also be used to display more relevant ads on Google products (such as Google Search) and across the web.

Remarketing cookies: They can appear for past visitors or users on other Google Display Network websites, or when they search for products or services with search words relevant to the services

Cookies essential for operation: These cookies are essential for the use of the website and allow you to use the basic functions of the website. Without these, many features of the site will not be available to you. These types of cookies expire when the browsing session ends.

Cookies to improve the user experience: These cookies collect information about the user's use of the website, such as which pages you visit most often or what error message you receive from the website. These cookies do not collect information that identifies the visitor, i.e. they work with completely general, anonymous information. The data obtained from these is used to improve the performance of the website. These types of cookies expire when the browsing session ends.

If you do not accept the use of cookies, some functions will not be available to you. You can find more information on deleting cookies on the links below:

Processed Data for Conclusion and Fulfilment of Contracts

There are a number of data processing cases for the conclusion and fulfilment of contracts. Please be informed that data processing related to complaint handling and warranty administration will only take place if you exercise one of these rights.

If you do not make a purchase through the webshop, and you are only a visitor of the webshop, the information described in the section about data management for marketing purposes may apply to you, if you give us a consent for marketing purposes.

Data processing for the conclusion and performance of contracts in more detail:

Contact

For example, if you have questions about a product via email, contact form or phone.

Preliminary contact is not required, you can order from the webshop at any time.


Processed data

Data provided by you when contacting us.

Duration of data processing

Data is processed until the end of the contact.

The legal basis for data processing


Your voluntary consent to the Data Controller provided during contact. [Data processing pursuant to Article 6 (1) (a) of the Regulation]

Registration on the website

By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data of the data subject does not have to be re-entered when purchasing again). Registration is not a condition for concluding a contact

Processed data

During data processing, the Data Controller processes your name, address, phone number, e-mail address, product characteristics and the date of the purchase.

Duration of data processing

Until your consent is withdrawn.

The legal basis for data processing

Your voluntary consent to the Data Controller during registration. [Data processing under Article 6 (1) (a) of the Regulation]

Processing your order

Data processing activities are required to complete the contract during processing orders

Processed data

During data processing, the Data Controller processes your name, address, phone number, e-mail address, product characteristics and the date of the purchase.

If you have placed an order in the webshop, data processing and data entry are essential to fulfil the contract.

Duration of data processing

Data is processed for 5 years according to the civil law limitation period.

The legal basis for data processing

Performance of the contract. [Data processing pursuant to Article 6 (1) (b) of the Regulation]

Invoicing

Data processing is performed in order to issue a statutory invoice and to fulfil the obligation to keep accounting documents. According to Paragraph (1) to (2) of Section 169 of the Act on Accounting, companies must keep accounting documents in support of their accounting, either directly or indirectly.

Processed data

Name, address, e-mail address, phone number.

Duration of data processing

Issued invoices must be kept for 8 years from the date of invoicing in accordance with Section 169 (2) of the Act on Accounting.

The legal basis for data processing

According to Article (1) of Paragraph 159 of Act CXXVII of 2007 on Value Added Tax, the issuing of an invoice is mandatory which must be retained for 8 years in accordance with Section 169 (2) of the Act C of 2000 on Accounting [Data processing according to of Article 6 (1) c) of the Regulation].

Data processing related to the transport of goods

Data is processed for the delivery of the ordered product.

Processed data

Name, address, e-mail address, phone number.

Duration of data processing

The Data Controller processes the data for the period of delivery of the ordered goods.

The legal basis for data processing

Performance of the contract. [Data processing pursuant to Article 6 (1) (b) of the Regulation]

Warranty services

Data is processed for the management of  warranty complaints. If you have requested a warranty service, data processing and data entry are essential.

Processed data

Buyer’s name, phone number, e-mail address, content of complaint.

Duration of data processing

Warranty complaints are kept for 5 years according to the Consumer Protection Act.

The legal basis for data processing

Requesting warranty procedures from us is a voluntary decision, however, if you request a procedure, according to Section 17/A (7) of Act CLV of 1997 on Consumer Protection we are obliged to keep the complaint for 5 years [data processing according to Article 6 (1) (c) of the Regulation]

Management of other consumer complaints

Data is processed for the management of consumer complaints. If you contact us with a complaint, data processing and data entry are essential.

Processed data

Buyer’s name, phone number, e-mail address, content of complaint.

Duration of data processing

Warranty complaints are kept for 5 years according to the Consumer Protection Act.

The legal basis for data processing

Contacting us with a complaint is a voluntary decision, however, if you contact us, according to Section 17/A (7) of Act CLV of 1997 on Consumer Protection we are obliged to keep the complaint for 5 years [data processing according to Article 6 (1) (c) of the Regulation]

Data processed in relation to the verifiability of the consent

During registration, ordering, signing up for the newsletter, the IT system will store the information related to the consent for future verification.

Processed data

Date of consent and IP address of the data subject.

Duration of data processing

Due to legal requirements consent must be verified, therefore data is stored for a period of limitation after data processing ends.

The legal basis for data processing

Article 7 (1) of the Regulation imposes this obligation. [Data processing under Article 6 (1) (c) of the Regulation]

Data processing for marketing purposes

Data processing related to sending newsletters

Processed data

Name, address, e-mail address, phone number.

Duration of data processing

Until consent is withdrawn.

The legal basis for data processing

Your voluntary consent to the Data Controller when signing up for the newsletter. [Data processing under Article 6 (1) (a) of the Regulation]

Data processing related to sending and displaying personalized ads

Processed data

Name, address, e-mail address, phone number.

Duration of data processing

Until your consent is withdrawn.


The legal basis for data processing

Your voluntary consent to the Data Controller during data recording. [Data processing under Article 6 (1) (a) of the Regulation]

Remarketing

Az adatkezelés mint remarketing tevékenység cookie-k segítségével valósul meg.

Processed data

Data processed by cookies as defined in the section on cookies.

Duration of data processing

More information on the duration of data storage by cookies can be found here:

Google general cookie policy: https://www.google.com/policies/technologies/types/

Google Analytics cookie policy: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=hu

Facebook cookie policy: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

The legal basis for data processing

Your voluntary consent to the Data Controller provided with the use of the website. [Data processing under Article 6 (1) (a) of the Regulation]

Contests

Data processing is performed for conducting the competition.

Processed data

Name, e-mail address, phone number.

Duration of data processing

Data is deleted after the competition is over, except for the data of the winner, which must be kept by the Data Controller for 8 years according to the Act on Accounting.

The legal basis for data processing

Your voluntary consent to the Data Controller provided with the use of the website. [Data processing under Article 6 (1) (a) of the Regulation]

Further data processing

If the Data Controller wishes to carry out further data processing, it shall provide prior information on the circumstances of data processing (the legal background and legal basis of data management, the purpose of data processing, the range of the data processed, the duration of data processing).

Please be advised that written requests for information by law from the authorities must be complied with by the Data Controller. Az Adatkezelő az adattovábbításokról az Infotv. 15. § (2)-(3) bekezdésével összhangban nyilvántartást vezet (mely hatóságnak, milyen személyes adatot, milyen jogalapon, mikor továbbított az Adatkezelő), amelynek tartalmáról kérésére az Adatkezelő tájékoztatást nyújt, kivéve, ha a tájékoztatását törvény kizárja.

On the use of a Data processor and their activities related to data processing

Data processing for storing personal data

Name of the data processor: UNAS Online Kft.

Contact details of the data processor:

Phone number:

E-mail address: unas@unas.hu

Headquarters: 9400 Sopron, Kőszegi út 14.

The Data Processor stores personal data on the basis of a contract with the Data Controller. The Data Processor is not entitled to access personal data.

Data processing activity related to the delivery of goods

Name of the data processor: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

Headquarters of the data processor: 2351 Alsónémedi, GLS Európa u. 2.

Phone number of the data processor:  06-29-88-67-00

E-mail address of the data processor: info@gls-hungary.com

The data processor participates in the delivery of ordered goods on the basis of a contract with the Data Controller. In doing so, the Data Processor may process the name, address and phone number of the buyer until the end of the calendar year following the date of dispatch of the postal item, after which it shall be deleted immediately.

Data processing related to the sending newsletters

Name of the company operating the newsletter system: UNAS Online Kft.

Headquarters of the company operating the newsletter system: 9400 Sopron, Kőszegi út 14.

Phone number of the company operating the newsletter system:

E-mail address of the company operating the newsletter system: unas@unas.hu

The Data Processor participates in the sending of newsletters on the basis of the contract with the Data Controller. In doing so, the Data Processor shall process the data subject’s name and e-mail address to the extent necessary for sending the newsletter.

Data processing related to invoicing

Name of the data processor: KBOSS.hu Kft.

Headquarters of the data processor: 1031 Budapest Záhony utca 7

Phone number of the data processor:  +3630 35 44 789

E-mail address of the data processor: kboss.hu.kft@szamlazz.hu

The Data Processor participates in keeping records on accounting on the basis of the contract with the Data Controller. In doing so, the Data Processor processes the name and address of the data subject to the extent necessary to keeping records on accounting in the period specified by Section 169 (2) of the Act on Accounting, after which they delete the data.

Data processing related to online payments

Name of the data processor: PayLike

Headquarters of the data processor: Headquarters of the data processor:P. O. Pedersensvej 14, Aarhus, Denmark

Phone number of the data processor:  +45 78 75 51 61

E-mail address of the data processor: hello@paylike.hu

The Data Processor participates in the execution of online payments on the basis of the contract with the Data Controller. In doing so, the Data Processor processes data subject’s billing name and address, number and date of order within the limitation period defined in the Civil Code.

Your rights during data processing

During the period of data processing, you are entitled to the following rights under the provisions of the Regulation:

  • the right to withdraw consent
  • access to personal data and data management information
  • right to rectification
  • restriction of data processing
  • right to erasure
  • right to object
  • right to portability.

If you wish to exercise your rights, this will involve your identification and the Data Controller must communicate with you. Therefore, you will be required to provide personal information for identification purposes (but identification may only be based on data that the Data Controller handles about you anyway) and your data processing complaints will be available in the Data Controller's email account within the time period specified in this information. If you have been our buyer and would like to identify yourself for complaint or warranty purposes, please provide your order ID for identification. By using this information, we can also identify you as a buyer.

Complaints related to data processing will be answered by the Data Controller within 30 days at the latest.

The right to withdraw consent

You have the right to withdraw your consent to data processing at any time, in which case the data you provide will be deleted from our systems. However, please note that for orders that have not yet been fulfilled, withdraw may result in us being unable to deliver to you. In addition, once your purchase has been completed, we will not be able to delete billing information from our systems in accordance with accounting requirements, and if you owe us, we may process your information based on a legitimate interest in collecting our claim even if your consent is withdrawn.

Access to personal data

You have the right to receive feedback from the Data Controller as to whether your personal data is being processed and, if data processing is in progress, to:

  • have access to the processed data and
  • to be informed by the Data Controller of the following:
    • the purposes of data processing;
    • the categories of personal data processed about you;
    • information on the recipients or categories of recipients to whom the Personal Data have been or will be disclosed by the Data Controller;
    • the intended period for which the personal data will be stored or, if this is not possible, the criteria for determining this period;
    • your right to request from the Data Controller the rectification, erasure or limitation of processing of your personal data and to object to the processing of personal data based on a legitimate interest;
    • the right to lodge a complaint to the supervisory authority;
    • if the data were not collected from you, all available information on their source;
    • the fact of automated decision making (if applicable), including profiling, and at least in these cases the applied logic and the significance and expected consequences of such data processing for you.

The purpose of exercising the right may be to establish and verify the lawfulness of the data processing, and therefore, in the event of multiple requests for information, the Data Controller may charge a reasonable fee in exchange for the provision of the information.

Data Controller will provide access to your personal data by first identifying you and then sending the processed data and information to you via e-mail. If you have a registration, we will grant you access by logging in to your account to view and verify the personal information about you.

Please indicate in your application whether you are requesting access to personal data or requesting information on data processing.

Right to rectification

You have the right to request the Data Controller to correct any inaccurate personal information about you without delay.

Restriction of data processing

You are entitled to request that the Data Controller restrict your data processing if any of the following is true:

  • You dispute the accuracy of your personal data, in which case the limitation applies to the period of time that allows the Data Controller to verify the accuracy of your personal information;
  • the data processing is unlawful, but you are against the deletion of the data for any reason (for example, because the data are important to you because of a legal claim) and therefore do not request the deletion of the data, but instead request a restriction on their use;

  • the Data Controller does not need the personal data for the indicated data processing, but you request them for filing, enforcement or defence of legal claims.

  • or you have objected to the data processing, but there may also be a legitimate interest of the Data Controller to justify the data processing, in which case the data processing must be limited until it is determined whether the legitimate grounds of the Data Controller take precedence over your legitimate reasons.

Where personal data processing is subject to restrictions, such personal data may be processed, except for storage, only with the consent of the data subject or for the purpose of submitting, asserting or defending legal claims or other natural or legal persons or of an important public or Union interest.

The Data Controller will inform you in advance about lifting restrictions (at least 3 working days prior to the lifting of the restriction).

Right to erasure - to forget

You are entitled to have your personal data deleted without undue delay if any of the following applies:

  • the personal data are no longer needed for the purpose for which they were collected or otherwise processed by the Data Controller;
  • You withdraw your consent and there is no other legal basis for data processing;
  • You are protesting against the data processing based on legitimate interests and there is no priority legitimate reason (i.e. legitimate interest) for data processing,
  • Data Collector processed the data unlawfully and that has been established based on the complaint,
  • the personal data must be deleted to fulfil the legal obligations of Data Controller in accordance with EU or Member State legislation.

If the Data Controller has for any legitimate reason, disclosed your personal information, and the data needs to be deleted for any of the above reasons, it must be executed in a reasonable manner (including technological steps) taking the available technology and cost of execution into consideration, so that Data Controller can inform other Data Controllers that you have requested the deletion of links to personal data or duplicate personal data.

Deletion shall not apply where processing is necessary:

  • to the exercise the right to freedom of expression and information;
  • to fulfil an obligation under EU or Member State law applicable to the controller for the processing of personal data (in this case, billing data processing as the retention of the invoice is required by law) or in the public interest or in the exercise of public authority delegated to the data controller;
  • to assert, enforce or defend legal claims (e.g. if the Data Controller has a claim against you that has not yet been fulfilled, or a consumer or data processing complaint is pending).

Right to object

You have the right to object at any time to the processing of your personal data for legitimate reasons related to your situation. In this case, the Data Controller may no further process the personal data, unless it proves that the processing is justified by compelling legitimate reasons that take precedence over your interests, rights and freedoms, or that are related to the filing, enforcement or defence of legal claims.

If your personal data is being processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for this purpose, including profiling, if it is related to direct marketing. If you object to the processing of personal data for the purpose of direct marketing, personal data may no longer be processed for this purpose.

Right to portability

If the data processing is done in an automated way, or if the data processing is based on your voluntary consent, you have the right to request the Data Controller to receive the data you provide to the Data Controller in xml, JSON or csv format. If technically feasible, you may request the Data Controller to transfer the data in this form to another Data Controller.

Automated decision making

You have the right not to be subject to any decision based solely on automated data processing (including profiling) that would have legal effect or would have a significant effect on you.
In such cases, the Data Controller shall take appropriate measures to protect the rights, freedoms and legitimate interests of the data subject, including at least the right of the data subject to request human intervention, to express his or her views and to object to the decision.

These shall not apply where the decision:

  • is necessary for the conclusion or performance of a contract between you and the data controller;
  • is made possible by EU or national law applicable to the data controller, which also lays down appropriate measures to protect your rights and freedoms and legitimate interests; or
  • or requires your explicit consent.

Signing in to the data protection registry

Pursuant to the Infotv., the Data Controller had to report certain data processing operations to the Data Protection Registry. This obligation of notification became null and void on May 25th 2018.

Data security measures

The Data Controller declares that he/she has taken appropriate security measures to protect personal data against unauthorized access, alteration, transfer, disclosure, deletion or destruction, as well as accidental destruction and damage, or the loss of access due to changes in the technology used.

Data Controller will do everything in terms of organizational and technical capabilities to ensure that data processors can take appropriate data security measures when processing your personal data.

Legal remedies

If, in your opinion, the Data Controller has violated any legal provision on data processing or has not complied with any of its requests, the National Authority for Data Protection and Freedom of Information may initiate an investigation procedure to terminate the alleged unlawful data processing (mailing address: 1363 Budapest, Pf.:

We also inform you that in case of violation of legal provisions on data processing, or if the Data Controller has not complied with any of his/her requests, he/she may file a civil lawsuit against the Data Controller in court. 

Modification of the privacy policy

The Data Controller reserves the right to modify this Privacy Policy in a manner that does not affect the purpose and legal basis of the data processing. By using this website after the change comes into effect, you accept the modified privacy policy.

If the Data Controller intends to further process the data collected for purposes other than the purpose for which they were collected, he/she t will inform you of the purpose of the data processing and the following information:

  • the duration of the storage of personal data or, if this is not possible, the criteria for determining the time period;
  • your right to request from the Data Controller access to, rectification, erasure or restriction of your personal data, that you may object to the processing of personal data in the case of data processing based on a legitimate interest and may request to exercise the right to data portability in the case of data processing based on consent or contractual relationship;
  • in case of consent-based data processing, that you may withdraw your consent at any time,
  • the right to lodge a complaint to the supervisory authority;
  • whether the provision of personal data is based on a legal or contractual obligation or a prerequisite for entering into a contract, whether you are required to provide personal information, and the possible consequences may be in case you fail to provide data;
  • the fact of automated decision making (if applicable), including profiling, and at least in these cases the applied logic and the significance and expected consequences of such data processing for you.

The data processing can only start after these have been fulfilled. If the legal basis of the data processing is consent, in addition to providing you with information you also have to give your consent to the data processing.

This document contains all relevant data processing information regarding the operation of the webshop in accordance with the General Data Protection Regulation 2016/679 of of the European Parliament and Council (hereinafter referred to as: Regulation. GDPR) and Act CXII of 2011 (hereinafter

Delivery to post office, delivery to PostaPont

Please note that Magyar Posta Zrt. identifies the recipient in accordance with the data processing information in force at any time, therefore, if necessary, you may request the provision of your personal data upon pickup in the post office or PostaPont.

Current Privacy Policy (PDF)


Condiții de cumpărare

TERMS OF PURCHASE
Please read our terms of purchase carefully!

 

1. Registration


Shopping on our webshop is available for registered users only. If you become a registered user, you don’t have to enter your personal data again, the system does it automatically, making shopping faster. Data must be entered appropriately. Registration is only possible, if you have filled out the necessary fields and have read and accepted the Terms of Purchase. After a successful registration you will receive a confirmation e-mail. When registering, the system automatically signs in the user, signing in is not necessary. You can modify your data after signing in
under the Modify Data menu. You can modify all data, if your data is modified. During the order you can log in at anytime.

2.2. Login

During registration you can enter your e-mail address and password on the Login field, then click on Login to log in to the system.

3. Password reminder

If you forgot your password, type in the e-mail address entered during registration and we will send you your new password.

4. Logout

If you have logged in to the system as a registered user, please use the Logout option after visiting our webshop for your own safety! This way your data will not be accessed by unauthorized persons (e.g. another person uses your computer directly after you).

5. Products

The products are organized in categories. To access the products, click on the product category. On the top of the screen you can see your actual category. Prices are net prices.Product images are for illustrative purposes only and may differ from the actual product. If you have selected a product, select the quantity and click on Add To Cart. The product is now in your cart. At this moment you don’t have any obligation to pay, you can cancel your purchase at any time. The products can be organized in the cart. In the Cart menu, you can view product details by clicking on the different products. You can order the product from the detailed view as from the product, by clicking on Add To Cart after selecting the quantity. You can return from the detailed view to the list of products by clicking on Back


6. Cart content

The cart shows you the quantity and price of the chosen products. You can delete, modify and order the  product . After you have finished selecting the products, you can confirm your order by clicking on Order. From the Cart menu you can always return to the webshop and continue the shopping. In the right corner of the page you can find a small cart, which contains the main information (product, quantity, price). You can empty the cart by clicking on Empty Cart. You can submit your order by clicking on Submit Order.

7. Submit your order

You can submit your order at any time by clicking on the Order button of the small cart, or in the Cart content menu by clicking on Order. On the top of the page you can see the list of products with details. In case you are not satisfied with your selection, you can modify your order by clicking on Cart. If you are satisfied with every product, fill out the fields required for ordering. Data must be entered appropriately. If you are a registered user and you are signed in, your data will appear in the entry fields, they can be modified by clicking on the Registration button. If you are not a registered user, but you would like to register, click on Registration on the Login panel. If you are a registered user, but you are not signed in, click on Login. When you have checked and found everything to be allright, every information is correct, you can submit your order by clicking on Order. After submitting your order, you will receive a confirmation e-mail with the information provided during the order.

8. Search for products

If you don’t know the product’s name, the Search engine will help you!
You can find it in the header of the page. The search engine searches in the product’s name, item number and description, if you enter several criteria at the same time, every condition must be met for a successful search.


9. Discount, tracking of orders

 

You can follow the status of orders under the Profile menu. Under this menu you can find the numbers of your orders and their value. By clicking on the order number, you can view the details that particular order. You can print your order, fill up your cart with the information of your order, or you can pay your purchase by debit card, or you can select another payment method. If there is a discount available for you, you can view it by clicking on Discounts.

 

The order date is the date, when you send your order through the website to the seller. Your order usually takes effect, when it has been confirmed via e-mail or phone. The automatic confirmation of the webshop system is not a real confirmation. The e-mail is for information only, since it can happen that the actual product is not available in stock, or cannot be delivered for other reasons. In case for some reason we are unable to deliver one of the ordered products (stock shortage), we inform you about this fact when confirming your order. You can cancel your order within 24 hours by contacting us under the contact details in the Information menu.

 

You can tell us about your warranty claims, other complaints, or you can ask for information about products or orders. The electronic contract concluded between the seller and the buyer cannot be considered a written contract. Accordingly, it will not be registered and will not be available in the future in written format. You will receive an invoice of your order, which is sent in the package together with the ordered items. The language used in the electronic contract and during future correspondence is Hungarian. Please note that we do not take any responsibility for any misspellings or incorrect data. Product descriptions are for information purposes only, they do not always contain information about the actual product.